ServiceNow, a SaaS IT service management company and one of AIM Consulting’s technology Partners, has been recognized by Gartner as a Magic Quadrant Leader within the enterprise ITSM tools space for the 4th consecutive year. ServiceNow has experienced explosive growth as IT service management tools have become increasingly vital for managing the support and delivery of services throughout the enterprise.
The Magic Quadrant is an unbiased market evaluation and analysis of the top vendors within a given market. Companies are evaluated based off their ability to execute and completeness of vision. Each dimension has a variety of factors that help determine the company’s overall score in that area, including:
| Ability to Execute Factors | Completeness of Vision Factors |
| Incident and Problem Management | Market Understanding |
| Change and Release Management | Marketing Strategy |
| Configuration Management | Sales Strategy |
| Self-Service/Request Fulfillment | Offering (Product Strategy) |
| IT Knowledge Management | Business Model |
| Collaboration | Innovation |
| Reporting and SLA Management | Geographic Strategy |
| Process and Workflow Design | |
| Data Source/ITOM Tool Integration | |
| Total Cost of Ownership | |
| User Experience and Flexibility |
Following their analysis, Gartner highlighted each company’s strengths. ServiceNow stood out for:
- Its domination of customer shortlists & market share (double that of the closest competitor).
- The growth of its capabilities and offerings, particularly with configuration management databases (CMDB).
- The ever-increasing global reach of ServiceNow, thanks to its extensive network of local sales and implementation partners.
ServiceNow is clearly the leader of the pack and has positioned itself for years of continued success.
Click here if you are interested in learning more about Gartner’s Magic Quadrant report for ITSM tools.
Click here if you would like to learn more about AIM Consulting’s ServiceNow, ESM, and ITSM capabilities.
